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Case Management System

By : BARTSuite

BARTSuite Case Management System is a collaboration platform for customers and support staff to manage tickets. Ticketing system helps you to create, update, resolve, and manage tickets raised by customers. It also provides powerful analytics to understand ticket resolution efficiency of the team. Ticketing management tools enables you to log problems, allocate them to engineers, and track its progress. Ticketing management tools enables you to log problems, allocate them to engineers, and track its progress. A ticket is an element which contains information about support interventions made by technical support staff or third parties on behalf of the customers who have reported an incident that is preventing them from working with the application as they should have been able to. Tickets are created in a help desk or call center environment.

Managing change is one of the most crucial aspect of any service engagement leading to scope creep, cost overrun, stakeholder  dissatisfaction, etc… BARTSuite change management offers customizable review/approval workflow to ensure control over all changes, Supports customized ‘Q’s to manage various tasks/activities/CRs Integration with time management to track , monitor and control planned and actual effort

Contact Us

For more information or if you have query please reach to us:
Email:  info@apppoint.com
Phone : +91 (80) 41103673

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