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Return Merchandise Authorization(RMA)

By : BARTSuite

The solution automates the Return Material Authorization process enhancing responsiveness, enforcing policies and improving customer satisfaction. In today’s competitive world, customers expect and demand more specialized service.Organizations that deliver products/services to its customers have processes in place to handle product recalls due to defects or damage. An extended connectivity through customer portals improves response time and increases customer satisfaction; and as a result improves business outcome. Having a secured and controlled environment to establish tickets promotes a growth in customer service and overall operational efficiency. BARTSuite Return Merchandise Authorization (RMA)is an extensive customer service portal that enables the return of defective merchandise, repair and replacement of damaged products. The solution automates the Return Material Authorization process and is used by globally distributed user community comprising of employees, partners, and customers.Delivered on a SaaS model, RMA solution integrates multiple processes, managed using disconnected enterprise solutions some of which were deployed OnPremise while others were offered as a SaaS based solutions.

Managing change is one of the most crucial aspect of any service engagement leading to scope creep, cost overrun, stakeholder  dissatisfaction, etc… BARTSuite change management offers customizable review/approval workflow to ensure control over all changes, Supports customized ‘Q’s to manage various tasks/activities/CRs Integration with time management to track , monitor and control planned and actual effort

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