Templatized contracting process, establishing clear and well defined contracts governing service engagement of varying types. Built-in rules infrastructure ensures improved overall engagement governance, as well as integrate with other modules to achieve revenue tracking, renewal management, automated reporting & analysis . Integration with employee life-cycle management, resource management, milestones/deliverables, billing, and customer engagement management ensures seamless & error free flow of information. A point and click approach to defining dynamic templates to accelerate customer onboarding as well as ensuring consistency in the contracting process.
An online easy to use time recording system that enables users to enter and track hours worked on projects. The system delineates a very unique approach towards tracking project duration’s and related tasks along with the employee’s timings. It also highlights the significance of increased employee efficiency through timely assignation of tasks. Time rules the modern corporate business world. Managing time proves to be a remarkably challenging, and complex task. BARTSuite Time sheet Management establishes itself as the most convincing solution that straightens out the hurdles of organizing your work and recording daily activities. Reporting and Analytics also form an integral part of BARTSuite Time sheet Management. These reports are extremely important in identifying actual progress of the employee in terms of tasks accomplished. Now set yourself free from the ambiguities of time management with the unique features of BARTSuite time sheet management.
Manage requirement identification, analysis, gap identification, estimation, review and approval processes. Optimal traceability between requirements, design, test, development as well as quality artifacts. Seamless interface with a customer service portal ensuring optimal collaboration all through requirement management process. Built-in analytics to monitor and control requirement volatility, coverage, completeness, etc…
BART PSA includes a role & responsibility based collaborative project dashboard which allows every stakeholder to work with projects artifacts as well as collaborate with other members of the team/customer in real-time.
Active workspace concept enabling process centric event driven controlled delivery of information to all stakeholders in real-time. Integrated context sensitive chat infrastructure to ensure optimal response time to key events & auditing of all communications.
BARTSuite Case Management System is a collaboration platform for customers and support staff to manage tickets. Ticketing system helps you to create, update, resolve, and manage tickets raised by customers. It also provides powerful analytics to understand ticket resolution efficiency of the team. Ticketing management tools enables you to log problems, allocate them to engineers, and track its progress. Ticketing management tools enables you to log problems, allocate them to engineers, and track its progress. A ticket is an element which contains information about support interventions made by technical support staff or third parties on behalf of the customers who have reported an incident that is preventing them from working with the application as they should have been able to. Tickets are created in a help desk or call center environment.
Having a lot of knowledge and content to be shared in the form of documents, and making it available for the rest of the organization involves security and access issues. However, sharing of these available resources in terms of knowledge and intelligence increases productivity in the organization. Through a common centralized system that manages documents and content, the knowledge generated within the organization can be accessed by all users from any place and at any time. BARTSuite Document Management includes a centralized repository, and is customized to suit your organizational needs. You can create and store document templates, collateral documents, and much more. An inbuilt version control system ensures the consistency of all documents and you can easily retrieve and share documents across the organization. The solution includes visibility properties that control the access of documents, and a rule based configurable review/approval workflow on all documents to ensure security of sensitive content. An added value to the application is that you can attach your documents with any process or module of your projects. Its content search and retrieval capability makes it a powerful tool for accessing documents.